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Intern DMS Consultant

At Compatible Automotive, we are driving change in the automotive industry in Sub Saharan Africa, from our office in Johannesburg.

Job Description

As an intern, you’ll have the chance to collaborate with our Dealer Management System (DMS) team, playing a key role in supporting and training users of our system across Africa.

We’re seeking a passionate and dedicated DMS Consultant with an accounting background to join our dynamic team. In this role, you’ll work closely with the DMS team to deliver excellent customer support, ensuring clients fully leverage the benefits of our system.

Skills

  • Accounting skills beneficial
  • Fluent in English
  • Afrikaans is beneficial
  • Excellent written and verbal communication skills
  • Knowledge of the motor industry beneficial
  • Microsoft Office proficiency
  • High level of attention to detail
  • Team player
  • Excellent telephonic skills and etiquette

Duties and Responsibilities

Duties & Responsibilities

  • Answer incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests.
  • Provide accurate and relevant information about our products/services and assist customers in making informed decisions.
  • Handle customer complaints with empathy and professionalism, aiming to find swift and satisfactory solutions.
  • Input and update customer information accurately in the database.
  • Follow guidelines to ensure consistent and effective customer interactions.
  • Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.
  • Continuously improve your product knowledge and customer service skills through training and professional development opportunities.

Location: Woodmead, Johannesburg

Start Date: From 1 February 2025 to 31 July 2025

Position Reports To
Support and Migration Lead

How to Apply

If you are passionate about account and possess the skills and experience to excel in this role, we’d love to hear from you!

Please submit your resume and cover letter outlining your qualifications to sophie.spekreijse@compatible.co.za      

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