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DMS Consultant - Support

At Compatible Automotive, we are driving change in the automotive industry in Sub Saharan Africa, and we are looking for an individual who can demonstrate proactiveness and initiative within our DMS teams and customers. We are looking for a dedicated and enthusiastic DMS consultant to join our team.

Job Description

At Compatible Automotive, we are driving change in the automotive industry in Sub Saharan Africa, and we are looking for an individual who can demonstrate proactiveness and initiative within our DMS teams and customers. We are looking for a dedicated and enthusiastic DMS consultant to join our implementation team.

The main purpose of an implementation consultant is to facilitate the successful deployment and adoption of software solutions or systems in the dealership.  

You will work within the DMS Team to ensure that support tickets are handled in accordance with the SOP.

Skills

• Fluent in English
• Afrikaans beneficial
• Excellent written and verbal communication
• Knowledge of the Motor Industry beneficial
• Microsoft Office Proficiency
• High level of attention to detail
• Team player
• Excellent Telephonic skills and etiquette
• Accounting skills beneficial

Duties and Responsibilities

DMS Support and Implementation

• Answer incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests.
• Provide accurate and relevant information about our products/services and assist customers in making informed decisions.
• Handle customer complaints with empathy and professionalism, aiming to find swift and satisfactory solutions.
• Input and update customer information accurately in the database.
• Follow guidelines to ensure consistent and effective customer interactions.
• Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.
• Meet or exceed individual and team performance targets
• Stay up-to-date with company products, services, and policies to provide accurate information to customers.
• Continuously improve your product knowledge and customer service skills through training and professional development opportunities.
• Quality responses and positive relationship colleagues
• Travel when required by the business

Location: Woodmead, Johannesburg

Department: DMS

Position Reports To: Support and Migration Lead 

How to Apply
If you are passionate about digital marketing and possess the skills and experience to excel in
this role, we’d love to hear from you! Please submit your resume and cover letter outlining your
qualifications to sophie.spekreijse@compatible.co.za

Drop your file here or click here to upload

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