Workshop Chat

Workshop Chat is a new and innovative way to communicate with customers during their service day through WhatsApp.

Benefits:

  • It offers effective ​customer communication​​
  • Fast and effective platform to engage ​with customers
  • Full chat history ​
  • Preset predefined messages ​
  • Reduce number of customer phone calls
  • POPIA compliant

Improve customer satisfaction scores through an easy to use and familiar platform for your customers.

  • Quick overview of vehicles booked in, checked in and conversations

  • Split per team and individual

  • Service advisors able to take over conversations from colleagues

Interactive screen for the service team to communicate and update customers during the service experience.

    • Automated feed of service bookings

    • Update status to send pre-populated messages

    • Receive notifications of incoming WhatsApp messages

Send and receive instant* communications from customers

  • Centralised platform for all WhatsApp communications
  • Keep full chat history with customer
  • Send pre-populated messages to inform customer about their vehicle’s status
  • Interact with customers using personalised messages
  • Send and receive documents, quotes and photos
  • Receive authorisation before proceeding with work
  • Integrated with your DMS, so no need to recreate service customer

Some of our customers using Workshop Chat:

Workshop Communicator & Chatbot

Compatible Automotive is proud to launch the new Workshop Communicator & Chatbot in Southern Africa.

This initiative enables the brand to manage its customer service experience from a global portal. The platform allows service advisors to interact with the customer whilst their car is in for a service. By using WhatsApp for communications, the costs are much lower than with traditional systems, and the dealer has visibility of the communication even after the service has been completed. Photos and documents can be shared via the portal, making it easy for customers to approve and understand any additional costs.

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The program has been very successful in Europe and it’s very promising to launch the technology in South Africa.

Compatible Automotive facilitates the technology for this program.

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