Dealer Management System
Introducing MotaData V10 Titan DMS
The most modern DMS in Africa
Compatible Automotive offers the fully integrated MotaData V10 Titan DMS dealer management system. MotaData V10 Titan DMS is a globally proven DMS that powers your dealership to new horizons. The innovative, cloud-based system puts complete control at your fingertips.
MotaData powered by Titan enables thousands of people every day to realise their potential through increased efficiency & profitability & by improving the visibility of the Dealership and its customers. Features mobile functionality to support customer engagement. Utilising fully integrated sales lead management, integrated PO & one-click quote to invoice, MotaData V10 Titan DMS ensures maximum profit potential.
9 Ways that MotaData V10 Titan DMS delivers
Specific development of Internet-enabled technologies Patented automated accounting Simple to use and easy to learn Developed for international markets
Minimal pop-ups Multiple screens can be open simultaneously Desktop icons saved as favourites Hyperlinks throughout every screen
Single screen for any journal Dynamic Chart of Accounts Cross-referencing accounts functionality Simple bank reconciliation process
Auto-generation of RO’s and PO’s Pre-delivery controller provides real-time visibility Easily change a vehicle in stock to a demo vehicle Internal vehicle transfers between branches are quick
Service scheduler is dynamic Multi-location views of ‘WIP’ Single RO control screen gives full customer handling Single Parts purchase control screen maximizes speed
Single customer record All campaigns attached to customer record Trustworthy reporting on dealership’s campaigns Visibility against KPI’s within the sales process
V10 offers a wide variety of reports Real-time Financial Management Console Multi-company and cross-departmental interrogation Auto-generated ‘Daily Summary Reports’
This feature enables enhanced complaints capturing functionality that makes seamless communication and centralised complaints management a breeze.
The Fixed Assets Register feature enables record-keeping of all fixed assets with the dealership for accurate reporting, sales and depreciation without the need to use a separate third-party solution.
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Optional Add-Ons
AutoVHC
As a fully computerised vehicle health check system, AutoVHC integrates smoothly with your dealership management system. The simplified, more effective solution builds trust amongst customers & increases sales, ensuring a streamlined business process.
AutoVHC allows for a clear explanation of a vehicle’s total health state, which makes it easier to promote aftersales as customers can understand the necessity for service on their vehicle.
Microcat EPC
Microcat EPC is an Electronic Parts Catalogue used by the parts team to generate VIN specific parts searches. This creates drill-down functionality for the parts team to select exactly the correct part to be used for the required repair.
Presently, the process then creates a parts shopping list in Microcat and this needs to be keyed into V10. This solution links V10 and Microcat removing the need to re-load the shopping basket in V10, as this will be automated.
The Benefits of Integration to Microcat EPC include getting a full shopping list from EPC transferred without double-keying into V10, saving you time and avoiding human error as it is quick, easy and accurate.
Financial View
This comprehensive financial reporting and management platform integration was created for highly-developed markets to facilitate granular insights into the financial performance of your business, franchise and networks.
CitNOW
This brand-compliant solution is an app-based platform that provides a secure customised digital communication, vital for bridging the online to offline customer experience.
Vehicle Visuals
This solution provides over 450 interactive or narrated animations to demonstrate vehicle parts and systems, simplifying complex specs and breaking down any technical language barrier that could prevent customers from understanding the reason for essential servicing and repairs.
Support
Support Hours
Monday to Friday 07h00 to 18h00
Saturday 08h00 to 13h00
Sunday On pre-request
Public Holiday On pre-request
Status Reports
a. We do weekly status reporting to customers.
b. We prioritize critical or new customers through:
i. Analysing trends
ii. Precise ticket descriptions
iii. Allocation of priority tags to tickets
iv. Measuring of response and resolution times
v. Management involvement in ticket escalations
vi. Application of technology. Our ticket logging system is on desktop and mobile devices. This brings management closer to customers
vii. Teamwork Desk reviews 4.4/5 from 137 reviews – User friendly and accessible
Statistics
As a recent case study revealed, our customers are delighted with the quality of our support. During the 30-day period reported, the average customer satisfaction index was 92.8%. We also received 125 “Great!” reviews during this period.
Customer Satisfaction Case Study
For the period between 6th April and 6th May 2021
6 April 2021 to 13 April 2021: 90% customer satisfaction
Number of People who thought we were great: 22
13 April 2021 to 20 April 2021: 89% customer satisfaction
Number of People who thought we were great: 40
21 April 2021 to 28 April 2021: 97% customer satisfaction
Number of People who thought we were great: 30
29 April 2021 to 6 May 2021: 91% customer satisfaction
Number of People who thought we were great: 33