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Desktop Services Level Agreements |
Designed to provide you with a reliable, stable and predictable IT infrastructure, Compatible’s Service Level Agreements ensure the highest level of up-time at the lowest possible risk.
Desktop Service Level Agreements:
- include backup support from our fully trained Help Desk staff 9 hours a day, 5 days a week;
- offer guaranteed response times;
- ensure you get loan equipment if repairs cannot be carried out on site;
- cover all labour and travel costs;
- ensure irreparable spares will be replaced at no cost to you;
- include regular preventative maintenance;
- offer an off-site back-up storage facility and;
- provide you with monthly incident reports.
In short, a full cover Service Level Agreement keeps your business up and running the way it’s meant to – profitably! |
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